Book your Favorite Cars

Getting started

Age requirements for drivers Booking a car Getting approved to drive and verifying your account Getting started guide | Guests Temporary licenses and International Driver’s Permits Verification photos Chat with Turo verification support

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Planning your trip

Adding a driver to a trip Messaging your host Turo availability Selecting pickup and return Adding Extras to your trip Checking in for a trip Checking out at the end of a trip Distance included in trip Failing to show up for a trip Travel in the EU from the UK | Guests View car sharing agreement | Guests Driving across borders Find manual transmission vehicles Electric and hybrid vehicles View incident information card

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Paying for your trip

Refunds Paying for your trip Trip costs Promotions and discounts | Guests Verifying or updating your payment card Trip pricing Security deposits Paying for parking Disputing an invoice from your host Getting reimbursed by host Gray market transaction policy | Guests Pay an unpaid balance Sales tax | US guests Quebec sales tax | Guests Value-added tax (VAT) | Guests View trip receipt Redeem a Turo gift card Turo gift card FAQ Buy a Turo gift card

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Changing or canceling your trip

Cancel a trip with your host Trips canceled by hosts Extending or shortening your trip Update your protection plan Changing delivery location Managing a flight delay or cancellation Extenuating circumstances policy | Guests Rebooking a cancelled trip Host no-shows

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Arranging airport delivery

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Understanding guest responsibilities

Guest fees Trip photos guide | Guests Paying for fuel or EV charging Tickets Tolls Street parking Reviewing your trip Flat tire damage | Guests

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Managing incidents

Reporting a car that’s unsafe or unsatisfactory Roadside assistance for guests | US and Canada Roadside assistance for guests | UK Roadside assistance numbers Roadside assistance | Australia guests

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Managing your account

Changing account information Opting in/Opting out of text messages Closing your account Preventing and reporting fraud How we protect your data from government requests View message history with customer support

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Troubleshooting account issues

Resolving problems booking a car Multiple or linked accounts Low auto insurance score Policy violations Trust and safety issues Driving history appeal - UK guests

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Vehicle use policies

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Using Turo Go

Turo Go | Guests

Understanding and choosing protection

Protection plans including insurance | US guests Understanding insurance and your physical damage contract | US guests Personal insurance requirements | Guests Summary and cost of protection plans | US guests Insurance or coverage via a credit card Understanding insurance and your physical damage coverage | Canada guests Summary and cost of protection plans | Canada guests Protection plans including insurance | Canada guests Protection plans | UK guests Choosing a protection plan | Australia guests Liability insurance | UK guests

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Managing vehicle damage

Resolve damage directly with your host Reporting damage | Guests Managing a damage claim through Turo | US guests Managing a damage claim through Turo | Canada guests Managing a damage claim through Turo | UK guests Guest charges for damage claims How guests can contact Claims

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Getting started

Listing a vehicle Vehicle eligibility | US Sharing your car | US Hosts Car sharing regulations | US hosts Prohibited photos Deluxe Class and Super Deluxe Class eligibility Vehicle eligibility | Canada Vehicle eligibility | UK Sharing your car | Canada Hosts Sharing your car | UK Hosts Chat with Turo Australia Support Vehicle eligibility | Australia Sharing your car | Australia hosts Buy a Turo gift card Turo gift card FAQ Listing photos guide

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Pricing your vehicle

Pricing your vehicle Set vehicle prices on the calendar Offering discounts Host-Given Discount Codes T&Cs

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Settings and options

Setting your Daily availability Snoozing or unlisting vehicle Setting delivery options Setting distance limits for your vehicle Offering delivery Offering Extras Setting advance notice and trip buffer Setting listings as unavailable Setting trip duration Using "Book instantly"Turning on notifications for Turo app Change protection plan | Hosts

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Getting paid

Viewing your earnings Requesting reimbursement Earnings and host take rate Changing or canceling an invoice Getting paid Setting up or changing direct deposit Setting up an account to get paid Charging guests for parking Wrong or missing earnings Reporting a cleaning issue Reporting a smoking issue Charge for refueling or low EV battery Charge mileage for additional distance Charge for tickets Charge for tolls Refunding a guest Reimbursement invoice and damage report policy London travel fees Charge for London travel fees Transferring ticket liability Vehicle impounds Chat with Turo Billing Support

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Managing bookings and trips

Messaging your guest Check in a guest Responding to trip requests and changes Making changes to delivery Managing requests to extend or shorten a trip Reporting a late return Additional drivers on a trip Trip photos guide | Hosts Managing scheduled messages Vehicle swaps Travel in the EU from the UK | Hosts Reporting a guest for speeding Verifying a license View car sharing agreement | Hosts

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Managing your vehicle listing

Relisting a vehicle Seeing your vehicle in search Writing and finding reviews | Hosts How to update your vehicle protection plan Designating a custodian Hosting standards and tips Host mode Exclusivity policy All-Star Host program Chat with Turo's vehicle quality support team Contact Turo Host Support Power Host program | US Power Host program | UK Power Host program | Canada Removing or responding to reviews | Hosts

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Arranging airport delivery

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Managing your account

Closing your account Opting in/opting out of text messages Preventing and reporting fraud How we protect your data from government requests View message history with customer support Add LLC to an account Changing account information

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Canceling trips

Canceling a trip with your guest Trips canceled by guests or Turo Guest no-shows Excusing host cancellation fee Extenuating circumstances policy | Hosts

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Maintaining your vehicle

Maintenance requirements Annual safety inspections Submit an annual safety inspection Vehicle misrepresentation Material misrepresentation Flat tire damage | Hosts Relist vehicle after maintenance issue

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Taking safety measures

Resolve a safety recall Incident information card Roadside assistance | US and Canada hosts Roadside assistance | UK hosts Safety recalls | US hosts Tracking and technology devices Roadside assistance numbers Roadside assistance | Australia hosts

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Hosting with Turo Go

Preparing for a Turo Go trip Registering for Turo Go Checking out a Turo Go guest Troubleshooting issues with Turo Go

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Vehicle policies

Cleaning and disinfection policy | Hosts Additional usage policy | Hosts Ineligible vehicle titles No smoking policy | Hosts Service animal and pet policy | Hosts Vehicle location misrepresentation Host fees COVID-19 safety | Hosts Gray market transaction policy | Hosts Active tracker policy for select UK vehicle models Airport delivery restrictions Wear and tear Clutch repair Replacement parts coverage Good neighbor policy

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Understanding and choosing protection

Personal insurance requirements | Hosts Summary and cost of protection plans | US hosts Detailed explanation of protection plans | US hosts Summary and cost of protection | Canada hosts Detailed explanation of host protection plans | Canada Summary and cost of protection plans | UK hosts Detailed explanation of protection plans | UK hosts Vehicle actual cash value (ACV)Choosing a protection plan | Australia hosts

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Managing vehicle damage

Filing a damage claim | US hosts Reporting and resolving damage | Canada hosts Filing a damage claim | UK hosts Resolve damage directly with your guest Claims dashboard | US hosts Requesting supplemental payment for additional damage repairs Taking damage photos Replacement vehicles Loss of hosting income US Power Hosts and damage claims Accidents and your personal insurance | US Hosts Accidents and your personal insurance | Canada Hosts How do I resolve a claim through guest or third party insurance?Claims with prior damage Complaints procedure | UK claims Vehicle diminution Contacting Claims | Hosts Courtesy cars Reporting damage | Host Filing a damage claim | Australia hosts Work with your guest's personal insurer

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Taxes

Access your tax information form Filling out the tax information form Receiving a 1099-K Amount reported on 1099-K Sales tax | Hosts Canada taxes | Hosts Value-added tax (VAT) | Hosts

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Help Center

What can we do for you?

Featured Articles

Getting started

Planning your trip

Paying for your trip

Changing or canceling your trip

Arranging airport delivery

Understanding guest responsibilities

Managing incidents

Managing your account

Troubleshooting account issues

Vehicle use policies

Using Turo Go

Understanding and choosing protection

Managing vehicle damage

Featured Articles

Getting started

Pricing your vehicle

Settings and options

Getting paid

Managing bookings and trips

Managing your vehicle listing

Arranging airport delivery

Managing your account

Canceling trips

Maintaining your vehicle

Taking safety measures

Hosting with Turo Go

Vehicle policies

Understanding and choosing protection

Managing vehicle damage

Taxes

Passenger Verification